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Terms & Conditions

Terms & Conditions

Shipping And Handling

We endeavour to despatch your order the same day, subject to stock availability. Delivery will take place usually within 48 hours excluding weekends.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in two business days . 

Back Orders

 If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is included in the price.

Credit Card Security

 When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

All guarantees are with the manufacturers of the products . Customer support line 01757 289397.

Reaching Us

 If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01757 289397 or write to us at Ruddings Wood, Laytham, York, YO42 4PR.

Privacy Policy

 UK Garden Products do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

 Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


Refunds

You can return goods up to 30 days from date of purchase.

We will always refund you once the goods have been returned to us.  Once your goods have been returned/collected please ensure that you email us so that we know when to expect the goods back in our warehouse.  Provide us with your order number and your name and postcode so that we can locate the order easily and quickly for you.  We will refund you in full by the same method of how you paid us.  Card refunds can take upto five working days to show on your statement and paypal refunds should show immediately.  If you wish you can always call us on 01757 289397 to confirm the return and the refund.

 

The returns address is:

UK Garden Products, Aughton House, Ellerton, York, YO42 4PN.